Who we are

Boiler Boffin Ltd is responsible for personal information collected through this website and in connection with our boiler, heating and plumbing services. Email info@boilerboffin.com or call 01920 455999.

Information we collect

When you enquire, request an estimate or book work, we collect the details you provide: your name, contact details, property address, service requirements, messages, estimate answers and any photos or documents you upload. We also keep relevant correspondence and records of quotations, visits and work. Website requests can include your IP address, browser and device information for security and operation.

How we use your information

We use your details to answer enquiries, prepare estimates, arrange appointments, carry out work, provide service records and warranty support, and manage payments and accounts. We also use information to protect our website from abuse and improve our service. Please provide only information relevant to your enquiry. Without necessary contact or property details, we may be unable to arrange the work.

Our reasons for using information

Preparing a quote and providing booked work involves taking steps towards or fulfilling a contract. Accounting, tax and safety records may be required by law. Responding to enquiries, keeping appropriate job records and protecting our systems support our legitimate interests in running a reliable service. Where we rely on consent, including for optional website tracking where required, you can withdraw it.

Who receives information

Relevant details may be processed by our engineers and service providers for website hosting, enquiry and estimate forms, email, scheduling, accounting and payments. Our website uses Cloudflare infrastructure and a Paddleflo embedded boiler estimator. Where a job requires it, information may be shared with manufacturers or registration bodies for warranties and safety notifications. We may disclose information where legally required. We do not sell your personal information.

Storage and retention

We restrict access to people who need information for their work. We retain enquiries while responding and handling follow-up matters. Job, financial and warranty records are retained according to accounting obligations, warranty periods and the time needed to resolve disputes. We then delete or anonymise information no longer needed. Where providers process data outside the UK, applicable transfer arrangements and safeguards are required; contact us for information about arrangements relevant to your data.

Your choices and rights

Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information, and withdraw consent. You can object to processing based on legitimate interests and to direct marketing. Email info@boilerboffin.com or call 01920 455999. We may need to verify your identity. You can also complain to the Information Commissioner’s Office, the UK data protection regulator.

Cookies, estimates and other websites

See our Cookie policy for browser storage and optional tracking. Online boiler estimates use your answers to suggest options; final installation details and pricing are confirmed through a survey. Third-party sites reached through our links have their own privacy notices.

Changes and contact

We update this policy when our services or data practices change. The date above identifies the latest version. For privacy questions or requests, email info@boilerboffin.com or call 01920 455999.